Benefits of telephoning a new facility by MGTS. Open Joint Stock Company "Moscow City Telephone Network" (JSC MGTS)

This is something else ... You read the reviews of the “lucky ones” who installed these boxes at home on the Internet. I didn't let them into the apartment. If MGTS wants to modernize its networks - please, but they have no right to impose any equipment on me. Especially one that is powered by my outlet. And let them try to turn off the phone, they will explain themselves in court. There are many of us, if you don't want to have problems with your phone, join us.

And so everything is clear - there are FRAUD actions on the part of MGTS. That is deception. They do not have such authority to take and cut off the connection (for copper). For this reason, the contract-offer must provide appropriate grounds. Mr. accidentally see among all this “documentary” garbage there is no main one - there is no link there to this ACTIVE at the moment Service Agreement. Looks like I'll have to write an official letter ....

And in the apartments they put Subscriber equipment (such, such, such), which will spoil appearance hallway, will consume your electricity and heat the apartment. By the way, according to the statement of the girl from the MGTS call center: “the equipment is installed free of charge, later you can purchase batteries for it so that your phone works when the electricity is turned off.” For all normal people, the phone has been powered by electricity for a long time, then it won’t work anyway, this one is worried. This modem consumes 40 rubles a month. it doesn’t look very nice in an apartment about this MGTS didn’t think it through. it feels like a person doesn’t know what he writes about at all. this is my personal opinion.

• “For all normal people, the phone has been powered by electricity for a long time, then it won’t work anyway, this one is worried. It consumes this modem 40 rubles a month. the question is not very nice it looks in the apartment about this MGTS didn’t think it through. it feels like a person doesn’t know what he writes about at all. this is my personal opinion.”

  Typical slave mentality of a typical illiterate lumpen.

  I don’t know who all these “normal people” are, but my phone works great and is powered by an ordinary telephone cable, in the world of “twisted copper pair”, so why the hell should I put newfangled tsatski for my money, which, not they just don’t give any real advantages, but they are also potentially dangerous, and not so much because of the constantly “hot” wi-fi - a device that simply cannot be turned off without cutting off your connection and / or the Internet, but because of the fact that that any power outage can leave the subscriber without communication at all, tk. unlike twisted pair, through which both communication goes and energy is supplied to power the phone, the distribution box from fiber will simply stop working. The same thing will happen if something breaks down in this very shaitan machine.

  It seems that you don’t read the posts at all, but just want to show how you masturbate to “civilized countries” and technologies in which you don’t understand anything.

They called yesterday from MGTS, apparently a contractor. They warned that the conversation was being recorded and, in a peremptory form, they tried to coordinate the arrival of installers to install the router, as if the matter had already been decided and I was doomed to new technologies. Well, I was indignant and sent them to hell with their Chinese router and a cheap socket at my expense. I have long wanted to abandon the services of MGTS, but my wife was against it, apparently a psychological barrier. Well, now there is a good reason to do this, and if the phone is turned off, I won’t even sue them. When I turned off a useless radio station, the ERC tried to persuade me not to do it, and these idiots are trying to scare the hedgehog with their bare bottoms.

• As soon as you hear MGTS, you can safely hang up, and add this number to the black list (spam) of the city phone, since there are already such devices on the market (with a black list, moreover, with a backup power mode) -

Do not worry, no one will turn off anything for you, firstly, the government decree that gave monopolists the right to force people to install Chinese rubbish has become invalid, and secondly, even then there was a choice - to stay on twisted pair or switch to fiber optics, just intermediary traders, like other crooks took advantage of the ignorance of citizens, thirdly, if only a third of the population supplied water meters (not counting new buildings with meters already installed), which, if only it seemed to be a mandatory government decree, then it’s not to worry about MGTS absolutely worth it.

Very interesting dialogue. Actually, on business, yesterday, due to my personal absence from home, 3 Arkharovites came (only my grandmother was at home) and under the pretext of “Cable replacement” (on the phone they only talked about replacing the cable!) They installed a Zyxel ZTE ZXA10 F660 piece of iron and took it out of the control room the socket (how, no one knows what is connected) is called “the cable was replaced”, naturally, during the dialogue with the girl from the MGTS Call Center, nothing could be found out - she did not know, the regulator could not name them. More interesting is that no documents were provided, and what I see in fact:
1. unknown (ownerless equipment = no act of acceptance and transfer, no act of completed work) located at my house, eating my electricity, but to hell with it electricity (according to documents 8 kW per month), but if they put a limit on kilowatts in the legislative plan, this will not be a frail penny (for overexpenditure of traffic, the multiplier is not yet known).
2. All the same, food, the question is WHY TO OUTPUT THE SOCKET? Someone shouted about Europe above, then let them familiarize themselves with such a term as POE (Power over Ethernet), that is, there is no charge for electricity, power is supplied by the router.
3. WiFi - it didn’t hit me on the count!, I have an access point for this purpose (and these unfortunate engineers could turn it off, but they don’t clog channels for general inspection and download them)
4. According to the contract, MGTS is not responsible at all (you are flooded - pay, it's hot - pay, a fly has flown - pay) this crap is completely uncontrolled and you can't configure it, set it up or carry out other manipulations!
5. In the event of a power failure. You are practically out of touch, when in such a case there is a tapik for 100 rubles, which worked with a bang from copper.
6. All devices. which I had they took with them (I'm in AHUE, sorry for the French, namely the splitter + junction box)

Bottom line: I have at my disposal an ownerless multifunctional, useless piece of iron (I intend to ask these performers to come again and install this piece of iron for me, because in fact I don’t have it, and if they don’t give papers, then I will ask them to come and install it for the 3rd time. I will collect pieces of iron (since no one will repair them), my devices are honestly compromised, I still pay their electricity costs, and in the event of a breakdown, no one will repair it for free.

And here is the other side of the issue. After OJSC MGTS connected GROP in our house (we live on the 1st floor of a 5-storey block house), we found out what happens when a person is in a zone of strong electromagnetic radiation (EMR). Imagine, one day you return home, first you hear a thin quiet constant sound, after a while you feel pressure on your head, and very strong, eardrums hurt, it’s impossible to fall asleep, then loss of appetite - you can’t eat physically, pain in your heart, dryness in grief - cough, metallic taste on the tongue, especially felt at night and much more. One room - a small one (bedroom) became non-residential (later we found out that it was in this place, under the floor, that a closet (with cables) for terminating trunk lines was located), moved to a large one. They put in bars, the windows were no longer closed - this one helped a little, people advised to cover yourself with foil or metallized material (to make such bedspreads). Everything disappears outside the apartment, neither on the street, nor at work, nowhere else do these sensations exist. Among other things, opposite our windows, 20 meters away, there is a transformer substation (transformer substation), which from that moment began to buzz very strongly, we contacted CABLE NETWORKS (Polymernaya-4), came, checked, everything is normal, a strange norm .
Two days after the above, TestEco ordered research on EMR and mercury. Measurements were made by their experimental laboratory LokInvest (12 thousand). In the bedroom, an excess of mercury by 11% was found, in the kitchen - by 28%. In the TestEco report, the reason was recorded - a broken thermometer (we repeated several times to the representative at the time of measurements that the thermometer had not been broken), we were recommended to ventilate the premises more often and do wet cleaning. In the report, TestEco did not indicate an EMR source comparable in strength to a switched on computer, fixed at the head of the bed, where there are no sockets and electronic appliances (this is the room from which we moved). We wrote a complaint to TestEco, they again we arrived, measured everything again (for free) and it turned out that we also did not have mercury, and the reason was that at the time of the first measurement, the filters in the measuring device were not replaced. For the first time, a representative of the company, at parting, recommended that we buy a cactus, change all the wiring and go to the doctor, on the second visit, they also recommended to go to the doctor. We said that we lead a healthy lifestyle, we are not interested in pills, we go in for sports, we monitor nutrition, but they did not listen to us. Later, in the response of Rospotrebnadzor for the Eastern Administrative District, it was written that “... the territorial department does not have information about the accreditation of the laboratory of LLC LockInvest in the Rospotrebnadzor system.”
FURTHER they wrote to Rospotrebnadzor (2 times), to the MGTS website and the ZhilInspektsiya website, to the State Unitary Enterprise DEZ Novogireevo. Everyone was asked the same questions: 1. When installing the equipment, were EMP exposure calculations performed? 2. Is there a sanitary and epidemiological conclusion on the placement of the object? 3. Upon completion of the work, were measurements taken on site? 4. Is there a conclusion of Rospotrebnadzor for the operation of this equipment? They also wrote about the impact of EMP on us.
No response until called hotline Mayor, after which the answers began to come - the main content in all is that “... in accordance with the State. The INFORMATION CITY program (2012-2016) approved by the Government of Moscow to modernize the network of OJSC MGTS by replacing copper cable with fiber optic cable (using FTTH / PON technology - PassiveOpticalNetwork) in all apartment buildings work is underway to install passive equipment. The work to replace the MGTS network is being carried out in accordance with the projects…”.
ZhilInspection added in response that “... All equipment installed in residential buildings, has the permission of the relevant authorities. ”, we asked to name these authorities - they did not name them and again referred to the INF.CITY program and the order of the Moscow Mayor dated 07.11.2011 34-26-40 / 1-4. They were also asked where in the INF.CITY program, to which everyone refers, it refers to or spells out the obligation of residents of the 1st floors to provide space under the floor of their apartment for laying cables for everything apartment building? A cable is not a clothesline, if a signal passes through it, this is already a source of EMP (there is no answer to this question either).
From a letter from MGTS OJSC, we learned that "... distribution cabinets ... are not subject to mandatory certification by the Gossvyaznadzor of the Russian Federation, standardization, metrology and certification" about the cables that are in the cabinets and just about the cables laid under my apartment - not a word. It feels like we got a response from a furniture store.
The Rospotrebnadzor of the East Administrative District reported that based on the answer from the Novogirevo DES: “... there is NO additional equipment in the basement of (our) residential building, no extraneous sounds and noises were found ..”, what they mean by additional equipment is not specified, about the INF.GOROD program mention. The 1st Deputy Prefect of the EAO adds that "This cabinet is designed for the input and termination of trunk lines, the connection of optical fibers, the installation of optical splitters ... the cabinet is not connected to the power supply and is not a source of EM waves" We are also sure that empty cabinets not connected to the power supply, but what about the optical fibers connected in it, through which the signals pass? At a reception at the acting head of the Administration of the Novogireevo district, they asked to help us return a favorable environment to which we all have the right in accordance with the Federal Law of March 30, 1999 N 52-FZ On the sanitary and epidemiological well-being of the population – Article 8. Dear Acting we were told that scientific and technological progress is advancing, and whoever does not want this can go to the countryside. By the way, in the Administration of Novogoriyevo there are leaflets for employees on how to protect themselves from the negative impact of working on a computer for a long time, and we are sent to the village with “our” EMPs. In the answer sent, everything is also about the INF.CITY program and plus "... the cabinet is installed in the basements and entrances of residential buildings, it is not a source of electromagnetic wave radiation." Nobody writes about cables, as if they are not there, but they are.
But nevertheless, according to our letters, checks began: they removed the closet from under the bed, and the total number of cables under the apartment increased. At different times (time of checks) they began to feel less pressure - a decrease in the strength of EMP, then the "chemistry" disappears (tingling, taste on the tongue), then they combine: a little chemistry and a little EMP - they know perfectly well what equipment is placed. When we agreed with DEZ Novogirevo to inspect the basement, before our arrival they dismantled some kind of adapter connected to a pipe with cold water under our bathroom, we accidentally caught this moment - we heard and looked through the ventilation window (now we understand that it was not for no reason that after a shower we felt a strong tingling, not an allergic one).
We realized that we were under the influence of EMP, NOT HOUSEHOLD, but industrial scale, only because someone was very carried away (cabinet (s) with cables, wires under all rooms - we have a central, convenient entrance for this), they did not calculate the power and capabilities of the panels of the house built in 1964. Only now, turning back a few months ago, we remember that we already noticed an incomprehensible pressure on the head, tingling after a shower, wondered why it would be, but at that moment we didn’t know what to connect it with. The equipment was installed within a few months INDIRECTLY for the residents, only often at our switchboards on the sites we saw people, without indications of which company they belong to.
!!!I don’t know what would have happened if we had listened to TestEco and didn’t continue to find out, I don’t know how women carrying children could endure this, but children, and people with chronic diseases, and just people - I don’t know . Read books about EMR, watch films, in many civilized countries they seriously study the effects of EMR, protect their citizens. Look at the X-versions from 07/16/2014. Think about it.

Thank you very much, I just ran into this, and now I know what's what. I was also trumped by government decree and new technologies. Now everything is clear, at least as of today.

I read all the correspondence carefully. I want to ask my question (it is the same general) and express my opinion. I watch with horror how the quality of installation work has fallen since the times of the USSR. Example: water meters. Well, it's actually something. The master came (who speaks bad Russian), from the tool there are only pliers with knocked down sponges. Of course, I tore off the edges of the nuts, one counter was included in the system in reverse. But, most importantly, he has the right to seal the counters. And, with the installation of optics a little better. But, the eagles have no idea about the culture of installation, about proportions, verticals, horizontals, etc. As a result: the appearance of the hallway is spoiled not only by the abundance of appliances, but also by power supply is pulled together with a nylon clamp and also does not paint the interior. Now about uninterruptible power supplies. I can afford to do this, but what about thousands of residents who are far from this? Hire, fence another device in which the battery will have to be changed every two years (at best) and also sucks electricity from the network. Now, how to use this technology. I won’t say about the phone, I rarely use it, but I don’t and the TV constantly freezes. In order to fix this, it is proposed to turn off the equipment from the network, then turn it on in a certain order and wait. And if it doesn't work, repeat the process. Reminds Zadornov with: “Pull that zagagulin so that that kaldobin hits ...... .. and say“ Eat your meat ”. Absolutely raw project. Another side of the issue. Who equipped with a burglar alarm will have to purchase new equipment and throw away the old one. I don't know how much a new one costs, but I can guess. Device “Pritok-A-KOP-02” works on i-net networks (2 providers) and GPRS and GPS (2 telecom operators). I do not see the reliability of communication and the payment for services is high. And you can still list the shortcomings. But my question is about something else. Organization. Has 6 MGTS numbers. The installers included 3 in the optics, 3 others are hanging in copper. In copper, the alarm is also on. The benefits of switching to optics are zero. They are only afraid of possible problems. The essence of the question: “Today, can we abandon this (so far crude) modernization of telephone networks and stay on copper, maybe even return the switched pairs to copper. There is a letter in which they are afraid that in the 4th quarter of 2014 copper will be chopped off (we are losing three numbers and burglar alarm)!? Prompt legally justified way out of the impasse. Thank you for participating!

The situation is similar in the Pokrovskoye-Streshnevo area. No project, no approvals, but with the involvement of a police officer, with a requirement to open the door in the common corridor for access by an employee (executor) who does not have any documents from the contractor's company. The common door in the corridor is installed legally. We wish, as always, better, but how will it turn out ......?

The general structure of a conversation with a subscriber when bypassing

1. 
   Hello (Good afternoon / evening)! My name is (Name), I am an MGTS specialist, responsible for your home. Now we notify all subscribers about the possible disconnection of city phones in connection with the planned replacement of subscriber telephone lines. Are you comfortable talking now?

• 
  "Yes" / "How should I address you? » ;

• 
  .

1. 
   , at the moment, the replacement of communication lines is being carried out in your house. Period of work - ________(listed on directive switching poster) . Can we now determine the time of arrival of our technical specialists?

• 
  "Yes";
• 
  "No" or Refusal to communicate /

• 
  Refusal to communicate / When you have the opportunity, please call ____________ (voices the number indicated on the directive switch poster)for details. All the best. Goodbye!" .

1. 
   The specialist informs about the replacement criteria.

, when you change your telephone line, your tariff plan for telephony will remain the same.

• 
  Customer objection / ;
• 
  The client had additional questions about the replacement of the line (technical issues) / " You can clarify all questions on the installation of equipment from our technical specialist, who will come to you to carry out work.»

• 
  "No" or Refusal to communicate / When will you have the opportunity to determine the time of arrival of our technical specialists in the designated period? (if the subscriber thinks, we continue to say:You can leave your contact number and I will call you back tomorrow to determine the exact time.

• 
  Refusal to communicate / When you have the opportunity, please call ____________ (voices the number indicated on the directive switch poster)for details. All the best. Goodbye!" .

1. 
   Can you please tell me who will be present during the renewal of the contract, and indicate the contact phone number?

• 
  The client will be present in person /
• 
  The client will not be able to attend in person - If you (the owner of the contract) are not at home, who will be able to meet our specialist? To conclude a contract, your representative will need a passport. In addition, he signs a "Receipt on informing the subscriber", in which he undertakes to notify the subscriber about the replacement of a copper pair with an optical fiber cable.;
• 
  If necessary, renegotiation of the contract /« To resolve this issue, you can contact by phone 636-0-636 in the code 495 ».;
• 
  Refusal to communicate / When will you have the opportunity to determine the time of arrival of our technical specialists in the designated period? (if the subscriber thinks, we continue to say:You can leave your contact number and I will call you back tomorrow to determine the exact time.

• 
  Refusal to communicate / When you have the opportunity, please call ____________ (voices the number indicated on the directive switch poster)for details. All the best. Goodbye!" .

1. 
   ,
   1. 
      to Internet service with guaranteed speed up to 200 Mbps

1. 
   to the Home TV service from MGTS, which will allow you to have the desired package of channels.

customer's objection>
Adds that: The advantage of connecting services from MGTS is the “pay later” system, a single bill for payment for all services.

1. 
   Choosing a tariff plan for the Internet and obtaining consent to connect TV

• 
  Subscriber agrees – Go to tariff selection;
• 
  The subscriber asks a question/objects - />;
  

1. 
   «, please, wait for the arrival of our master. To re-register the Agreement, a passport is required.Please write down your contact phone number____________ (voices the number indicated on the directive switch poster). Many thanks!

1. 
   Answers to frequently asked questions and work with the Subscriber's objections are set out in this Agreement in Appendix No. 6 to the Work Algorithm "The procedure for a technical specialist when visiting a client" clause 2.8. Step 8 - Dealing with Customer Questions and Objections

CUSTOMER VISIT PROCEDURES

1. 
   Functions and responsibilities of a technical specialist when switching / connecting services

1. 
   The technician must have the skills to work with fiber optic communication lines and have professional training to perform work in electrical installations, corresponding to the nature of the work.
2. 
   When working at the linear communication facilities of OJSC MGTS, the Technical Specialist is obliged to comply with the rules for health and safety.
3. 
   The technician must know:

1. 
   The technical specialist must know and communicate to the client information about the existing tariffs for the installed service.
2. 
   The technician must have a current advertising information material.
3. 
   The technical specialist must know and, at the request of the client, bring to him information about ongoing promotions.
4. 
   The technical specialist receives a work order for the connection of services (s), a work permit for work in electrical installations (when connecting electrical outlet to the storey electrical panel) and a package of documents from the responsible person of the Agent.
5. 
   Before leaving, the Technician makes a control call to the subscriber to confirm the installation work and agree on the installation time. In case of unavailability of the client or his unavailability, the Technician informs this information responsible person of the Agent.
6. 
   The technician is responsible for neat appearance and overshoes.
7. 
   The technical specialist is responsible for the timely arrival to the client, in accordance with the work order, for the quality of the assembly and installation work on connecting the service and for the correctness of filling out the reporting documents following the results of the departure.
8. 
   The technical specialist connects and configures the equipment necessary to provide the client with the services ordered by him; activates services; checks the quality of the services provided; demonstrates the provided services to the subscriber; provides information about the reference and information services of OJSC MGTS, about the competence of these services and methods for submitting applications.
9. 
   The technician is prohibited from accepting funds from customers.
10. 
    The technical specialist, together with the Client, when connecting the service(s), fills in and signs the documents. Each of the documents is filled in in 2 copies (one copy of each of the documents remains with the client, the second copy is transferred to the responsible person of the Agent no later than the working day following the day the application is completed. The technical specialist is responsible for the correctness of filling in the set of documents, compliance with the tariffs specified in it plans current and valid at the time of signing.
11. 
    When installing a circuit breaker in the floor switchboard and connecting the power cable, it is carried out by a team of installers consisting of 2 people, with the 3rd electrical safety group.
12. 
    When working with laser radiation sources, the Technician must comply with the laser safety requirements POT RO-45-009-2003 (section 10).
13. 
    When working with a miniature source of laser radiation (hazard class 3A), as well as with a drop cable (patch cord) disconnected from the ONT, which is under radiation, direct visual observation of the radiation is prohibited (directly direct the beam into the eyes) as with the use of personal protective equipment , and without them.
14. 
    All installation work must be carried out carefully, in compliance with the requirements of labor protection and safety.

2.1 Step 1- "Welcome and Introduction"

Hello (Good afternoon / evening)! My name is, I am a MGTS Technical Specialist, I came to you to carry out work on switching the MGTS telephone line.

*It is obligatory to have a badge (on the badge there is a photo, name and number, MGTS logo) of a technical specialist uniform and shoe covers.

Can I see»?

(the specialist receives the name of the subscriber from the FOREMAN or in any other way along with the apartment numbers)
It is necessary to verify the personal presence of the subscriber with a passport or a representative of the subscriber with a notarized power of attorney. If at the time of the visit the subscriber or the representative of the subscriber does not have the above documents, it is necessary to agree new date installation.

2.2 Step 2- "Inspection of the installation site"

, to assess the scope of work on the reconstruction of the network in your apartment, I need to conduct a preliminary inspection of the installation site of the equipment.
Assessment of work inside the apartment:

• 
  entry point (fiber entry point),
• 
  location of the ONT,
• 
  the need for an additional electrical outlet.

, ONT installed at a height of at least 50-80 cm from the floor and at a distance of no more than 1 meter from the nearest electrical outlet.

2.3 Step 3- "Coordination of works"

Name-Patronymic of the subscriber>,to update the old telephone line, I will perform the following types of work : …../ :

After enumeration adds: All work is carried out free of charge, carefully taking into account your requests and wishes.

• 
  The subscriber agrees and the TELEPHONE installation is in progress - Go to Step 4;
• 
  Subscriber does not agree - Transition to step 8.

Additional Information: The ONT installation site is agreed with the client in advance, immediately before the start of installation work. Installation of ONT inside toilets and bathrooms is prohibited.

2.4 Step 4- "Promotion of additional services"

, after carrying out work simultaneously with telephony, you will be able to access:

• 
  to Internet service with speed up to 350 Mbit/s

• 
  to the Home TV service from MGTS, which will allow you to have the desired package of channels.

objection of the client> - Go to Step 8;

Step 4.1. If the subscriber has already left an application (when calling) to connect the Internet / TV service, the specialist says:

These (a) services (service) will be (will be) already activated for you since you previously left the application.

Step 4.2. If the subscriber did not leave an application (when calling) to connect the Internet / TV service, the specialist says:

We can now select a TP for the Internet service and connect a TV package according to your wishes.

• 
  Subscriber agrees - Go to tariff choice;
• 
  Subscriber asks a question/objects – Go to Step 8;

Step 4.3. If the subscriber is already connected to MTS Internet / TV (STREAM), he must be notified of the termination of the MTS contract and the inability to provide services after switching.

The application for termination must be signed by:

1. 
   The owner of the contract for the provision of MTS services
2. 
   The owner of the MGTS telephone line
3. 
   By a third party with a notarized power of attorney either from the owner of the contract for the provision of MTS services, or from the owner of the MGTS telephone line

1. 
   The termination of the contract for Stream is being agreed.
2. 
   A technical specialist and an installer inspect the MTS equipment, its availability and performance. If the equipment is available and operational, then: An application for termination of the contract for MTS services is accepted. The application must be signed by the owner of the MTS agreement. If the contract is terminated not by the owner of the contract for MTS, then the application is signed by the owner of the telephone line, or by a third party on the basis of a notarized power of attorney from the owner of the contract for MTS, or from the owner of the telephone line. The client also signs an Acceptance Certificate for the work performed on setting up subscriber equipment and an Equipment Acceptance Certificate, if the client has MTS equipment on lease.

* If, when making a departure, MTS equipment is not available due to loss, or is broken, then switching from MTS to MGTS IS MADE, an application is signed with the client to terminate the contract for the provision of MTS services. The equipment acceptance certificate is not signed, as the client decides the issue of equipment with MTS on his own.

1. 
   Informs the GEO by phone about the need to terminate the contract for the provision of MTS services.
2. 
   The GEO employee informs the technical specialist, installer the data for activating the TV set-top box (number and activation code).
3. 
   A technical specialist, installer performs the switching of services in accordance with the instructions of the installer. Leaves a note to the client.

, it will take me ... ..-minutes to complete all the work.

During the telephone contact, the client was informed that the installation would not take much time. In this regard, the time spent by a technical specialist in the subscriber's apartment should be minimal.

Directly connecting and configuring equipment are described in detail in 6 paragraph this manual. After installing the equipment and connecting it, the Technician asks the subscriber to personally verify their performance - by telephony: the subscriber independently makes a call from the phone switched to GPON: outgoing (to any number) / incoming (for example, using your mobile phone); by Internet: the subscriber independently tries to load any site; on TV: subscriber independently switches TV channels on the TV making sure the TV is working.

When monitoring the operability of the telephony service, the technical specialist transmits the data to the dispatcher by voice and fixes the data in the order in the following sequence:

• 
  floor;
• 
  ORK number;
• 
  fiber color or number of socket occupied (connector connection);
• 
  Model, condition and serial number of the installed equipment
• 
  apartment number.

, now I will remove the garbage left after installation.

After doing technical work A technician removes the debris left from the installation in the apartment.

What are the tariffs for connecting UPATS in Moscow in 2010?

Answer to the question:

What are the tariffs for telephone communication in Moscow in 2010?

2010 - MGTS company tariffs for UPATS connection for legal entities Moscow city

In the tables below you can find the new tariffs of the MGTS company for the connection of UPATS for legal entities of the city of Moscow, effective from February 1, 2010

TARIFFS FOR COMMUNICATION SERVICES PROVIDED TO LEGAL ENTITIES AND INDIVIDUAL ENTREPRENEURS VIA COMMUNICATION LINES IN A DEDICATED COMMUNICATION CHANNEL

(Additionally, in excess of the approved fee, VAT will be charged)
Effective from 01.02.2010

A home phone today is childhood memories of a home, peace, talking for hours and a pleasant expectation of a call from loved ones.

Currently home phone provides a stable connection for communication at any convenient time at home.

Buying a permanent number and connecting a landline phone is very simple.

You can apply for membership in 3 ways:

• by contacting any sales office;
• by phone call center;
• on the company's website.

In order not to waste time visiting the office, we will consider the stages of connecting online, for which you need:

1. Go to the official website and leave a request for connection.

2. Select the services to be connected. In our case, we need a landline phone number.

The choice is fixed by the site automatically when you visit the page via the link.

If necessary Additional services, mark them yourself at the top of the screen by clicking the mouse.

And click the "Connect" button in the center or in the upper right corner of the screen.

In the proposed fields, you must enter your data, be sure to indicate the last name, first name and patronymic, as well as a contact phone number.

Be sure to include an address Email, in order to receive invoices for payment and information on the company's shares.

A very convenient offer to choose the date and time of connection, which will allow you not to violate your personal plans.

3. After receiving the application, the manager will contact you to clarify the tariff and agree on details, as well as possible adjustments to the installation date.

4. It will be necessary to visit the office of the company and sign documents.

When signing, you must present a passport and title documents for the property in which you want to install the phone.

5. At the appointed time, the company's specialists will arrive and install a home telephone. Installation time takes no more than 60 minutes.

Get yourself a beautiful device in advance.

Tariff plans

Depending on the need for communication, everyone can choose a tariff that also corresponds to the desired budget.

Installation of equipment is carried out for 1,800 rubles.

Selecting and connecting a tariff

To register the connection of any tariff or change the current one, you need to do a few simple steps:

1. On the site, in the tariffs menu, select the required one.

2. On the desired tariff, click the "Install" button, after which the registration form will open.

3. The manager of the company will contact you and agree on a convenient place and time for the meeting to sign the documents.

If you have no time to visit the office of the company, it is possible to connect or change the tariff in your Personal Account.

Tariff change

To change the tariff, a special service is provided in your personal account.

1. Sign in Personal Area. In the upper right corner of the site, click on the “arrow” icon and enter your username and password in the window that opens, then click the “Login” button.

If you want to use your personal account for the first time, then you need to get a personal code from the manager at the customer service center or the call center operator.

When visiting the office, you will need to provide a passport, and the operator will give his data for your identification.

After receiving the code, you must enter it in the "Password" field and enter the account.

One of the functions of your personal account provides for changing your password so that you choose symbols and signs that are convenient for you.

If you forgot your password, you can get a new one in the same way.

2. The cabinet menu is clear, the interface is simple. To change the tariff, you need to go to the menu item "Tariffs and services", located on the left.

3. In the window that opens, select the "Change tariff plan" command, confirm the choice and click the "Change" button.

Rules for disconnecting MGTS home phone

If your life is so mobile that there is no need for a home phone or you are going to leave for a long period, then you can turn off the phone for any time or forever - by terminating the contract with the company.

Steps to turn off your home phone:

1. Visit the company's website https://mgts.ru and find the nearest convenient branch. The list of branches is at the top center of the page.

2. Branches are presented on the map, for the convenience of the search, you can select your location in the "Region" field or click on the "Show as a list" tab.

3. In the department, you must write an application according to the model proposed by the manager, indicating the reason. After that, you will receive a notification to your cell number about turning off the phone.

If the equipment was provided to you by the company in installments and the deadline for its redemption has not passed.

Then it is also necessary to hand it over to the manager or agree on a date for the master to visit your apartment or house.

If there is a debt on the account, it must be paid off on the day the application is written or earlier.

You can get advice on any issue, addresses and operating modes of branches, you can call the master by calling 8-495-636-0-636.

How to pay for a home phone?

Quality communication depends on timely payment. Monthly, according to the selected tariff plan, it is necessary to replenish the personal account.

Payment Methods:

1. Online payment on the site.

2. In the subscriber's personal account.

3. Through sales and service centers.

4. In salons - MTS stores.

5. Electronic money Yandex.Money, Qiwi, Webmoney, MTS money.

6. In terminals and ATMs of large payment systems.

7. In MTS-Bank and partner banks, as well as in any other by transferring money using the details specified in the agreement.

In order to replenish your account online, you need to go to the "Payment Methods" menu located at the top of the page.

In the description of the "Online payment" method, click on the invitation line "Go to payment", for the convenience of customers, the link is highlighted in a different color.

In the window that opens, you must enter the phone number and payment amount, then select the source of debiting funds and click the "Next" button.

Note, that payment can be made from the balance cell phone, and click the "Next" button.

The next page will open for entering the personal account of the mobile operator, in which you need to confirm the transfer.

If you choose to pay by card, you will need to enter the holder's details, card number and expiration date.

And also, CVC code and phone number and also continue by pressing the "Next" button.

Payment through your personal account for the first time takes about 5 minutes, the next - no more than 1 minute, since all the entered data will be saved in the system.

The advantage of a home telephone is ease of use. Availability of repayment and a convenient mobile application.

Today, mobile communication is available to everyone and always, and our dynamic life makes us run away from home for work, to friends or just to take a walk.

Think of your parents or loved ones, pour some tea, sit at home in your favorite armchair and pick up your home phone…

This service is not only profitable, but also opens up additional services that are optimal in price home internet, caller ID and call forwarding.

Comfort, coziness and stability - this is a home phone from MGTS.

1. TERMS AND DEFINITIONS

1. 
   GPON (GigabitPassiveOpticalNetwork) - broadband multiservice multiple access technology over optical fiber of a tree structure
2. 
   TT (TroubleTicketing) - a registered Troubleshooting Ticket created in the event of a Problem
3. 
   Subscriber (User) - an individual who has entered into or intends to enter into an agreement with the Operator for the provision of telephone services, broadband Internet access, digital television and video on demand (VoD)
4. 
   Authorization - the process of checking on the Operator's server that the Subscriber has the right to access the Service, the date of the first authorization of the Service is the date of the first Session of the Subscriber, fixed by the Operator's software
5. 
   ASRZ is an automated system for registering Applications and TTs of Subscribers, owned by the Operator and designed to register and process Subscribers' applications, to work with orders for connecting potential Subscribers and to perform work to eliminate Problems not on the Subscriber's side
6. 
   WFM - WorkForceManagement - last mile service quality management system
7. 
   Completed Application - a set of actions for the implementation of the relevant Application within the time limits established and agreed with the Subscriber specified in the Application, including: conclusion of a written Agreement with the Subscriber, performance of work on the transfer of the Equipment to the Subscriber, its installation, connection and configuration, including the organization of repeated visits of the Engineer to the Subscriber based on the results of the TT decision during the initial connection of the Service. The Application is considered completed subject to the Authorization of the Service, the Order being in the WFM in the status "completed"
8. 
   Agreement with the Subscriber - an agreement on the provision of communication services of the Operator using GPON technology, concluded between the Operator and the Subscriber
9. 
   Dispatching - the process of centralized operational control, management, coordination of the process of performing Works, operational exchange of information between the Subscriber and the Agent
10. 
    Dispatcher - an employee of the Operator responsible for Dispatching applications assigned to the Agent
11. 
    Application for connecting the Service - an application in the prescribed form on the order by the subscriber of connecting the Service
12. 
    Application - the Subscriber's order registered in ASRZ and WFM for connection of the Operator's Service(s)
13. 
    The Internet is an international association of independent communication networks common use packet switched
14. 
    Installer - an employee of the Agent who has passed the Certification and received the Operator's Certificate for the right to work with the Subscriber
15. 
    MOT of the Agent - a financially responsible person of the Agent, who has the right to receive materials and equipment on the basis of an appropriate power of attorney
16. 
    Multiroom is a “multiroom” service that allows you to connect from 2 to 3 TVs in one apartment to MGTS Home TV. When performing Works on connecting the Multiroom service, the remuneration to the Agent is paid for each connected TV set and is determined by the number of authorized Applications in the Operator's IS
17. 
    ORK - optical junction box
18. 
    ORSH - optical distribution cabinet
19. 
    OV - optical fiber
20. 
    Terminal (subscriber/user) equipment (Equipment) - terminal equipment transferred to the Subscriber or previously purchased by the Subscriber and connected to the Operator's network to access the Service(s)
21. 
    Problems not on the Subscriber's side - technical problems that arise on the Operator's equipment that is outside the Subscriber's control zone from the telephone socket in the Subscriber's premises towards the Operator
22. 
    Appendix to the Agreement with the Subscriber - a document drawn up to the Agreement with the Subscriber, which fixes the conditions for the provision of the Service (s) by the Operator
23. 
    Works - the activities of the Installer aimed at connecting the Operator's Services to the Subscriber in accordance with the Application. Works are considered completed from the date of signing by the Subscriber of the Certificate of acceptance of the work performed to the contract for the provision of communication services to the Subscriber. Works are considered completed subject to the Authorization of the Service and provided that the corresponding Application in WFM is in the “completed” status
24. 
    Session - a single session of continuous use of the Service
25. 
    Inventory and materials (tolling raw materials) - inventory items transferred by the Operator to the Agent to fulfill obligations under the Agreement and the relevant Agreements to the Agreement, including Terminal (subscriber / user) equipment
26. 
    Time slot - a fixed time interval in WFM, lasting 2 hours, during which the Order assigned to this interval must be executed
27. 
    Telephone service - providing access to the local telephone network with the possibility of using local, intrazonal, intercity and international telephone services
28. 
    Broadband Internet access service - providing access to the Internet using the Operator's communication channel
29. 
    Service (Services) - general definition a set of the above services provided by the Operator to the Subscriber under the terms of the Agreement with the Subscriber

1. 
   CT ELIMINATION

• 
  obtaining the keys to the basement / attic (location of the ORS) in the ODS of the district,
• 
  access to ORSh - ORK,
• 
  visual inspection of switching in ORSh - ORK, according to TT,
• 
  checking the signal strength at the output of the splitter, optics clearance
• 
  problem localization,
• 
  replacement of a damaged optical module with a spare one,
• 
  splicing of the OV of the reserve module in the ORC and ORSh,
• 
  pigtail welding in ORC
• 
  checking the signal strength on the OB ORK
• 
  making changes to the TT

1. 
   CONNECTING SUBSCRIBERS - INDIVIDUALS TO THE SERVICES OF THE OPERATOR BY TECHNOLOGYGPON

A technical specialist must have with him, when performing primary work on connecting services, a subscriber set of documents in 2 (two) copies:

• 
  Certifying document , allowing to carry out work on behalf of the Operator;
• 
  Application for connection to telephone services (hereinafter referred to as the "Application");
• 
  Work order for connection/switching specified in the Application;
• 
  Form of the Contract/agreement signed with the Subscriber ;
• 
  Certificate of Completion Form ;
• 
  « The procedure for providing Internet access services » (Appendix No. 5 to the Agreement with the Subscriber) in the event that the subscriber orders the Service of broadband access to the Internet using GPON technology or re-issuing a previously concluded agreement on the provision of Internet access services using ADSL technology.
• 
  A copy of the power of attorney of the established form from OJSC MGTS (for the purpose of concluding, amending and terminating contracts for the provision of communication services, additional agreements to contracts for the provision of communication services with individuals, incl. for signing certificates of work performed, certificates of acceptance and transfer of equipment and certificates of return of equipment, certificate of an employee of the Agent's organization).

• 
  check access to the box;
• 
  check for free fiber in the box;
• 
  view the most convenient fiber entrance to the apartment.

Step 3 Welcome and Introduction

Hello (Good afternoon / evening)! My name is, I am a technical specialist of the MGTS company, I came to you to carry out work on switching the MGTS telephone line.

*It is obligatory to have a badge on the clothes of a technical specialist (on the badge there is a photograph, name and number, MGTS logo).

Can I see Name-Patronymic of the subscriber>»?

(the specialist receives the name of the subscriber from the SUPERVISER together with the apartment numbers)

It is necessary to verify the personal presence of the subscriber with a passport.

Step 4 "Inspection of the installation site"

Name-Patronymic of the subscriber>, to assess the scope of work on the reconstruction of the network in your apartment, I need to conduct a preliminary inspection of the installation site of the equipment.
Assessment of work inside the apartment:

• 
  point of entry,
• 
  location of the ONT,

Name-Patronymic of the subscriber>, ONT installed at a height of at least 50-80 cm from the floor and at a distance of no more than 1 meter from the nearest electrical outlet.
Step 5 "Coordination of work"

Name-Patronymic of the subscriber>,to update the old telephone line, I will perform the following types of work : …../ :

After enumeration adds: All work is carried out free of charge, carefully taking into account your requests and wishes.
Additional Information: The ONT installation site is agreed with the client in advance, immediately before the start of installation work. Installation of ONT inside toilets and bathrooms is prohibited.

Step 6 "Work"

Name-Patronymic of the subscriber>, it will take me ... ..-minutes to complete all the work.

During the telephone contact, the client was informed that the installation would not take much time. In this regard, the time spent by a technical specialist in the subscriber's apartment should be minimal.

Direct connection and configuration of equipment.

Having installed the equipment and connected it, the technical specialist configures it using a laptop, prescribing the number of the application (parent). To check the operability of the service, a technical specialist in the presence of the client makes an outgoing call to the agent's dispatch room (from any phone).

When monitoring the operability of the telephony service, the technical specialist sends data to the dispatcher by voice in the following sequence:

• 
  floor;
• 
  ORK number;
• 
  fiber color;
• 
  apartment number.

If an Internet connection was indicated in the application, the technical specialist must show its operability on the subscriber's equipment.

Name-Patronymic of the subscriber>, now I will remove the garbage left after installation.

After the technical work is completed, the technician removes the debris left from the installation in the apartment.

Step 7 "Signing documents"

Name-Patronymic of the subscriber>, to complete the installation and draw up new terms of the contract, we need to proceed to the paperwork.
If all Services ordered by the Client are actually provided (earned with
normal quality) and demonstrated to the client, the Technician signs a package of necessary documents with the client:

- Agreement on the provision of communication services when switching to technology pon (2 copies)

- Certificate of acceptance of work performed (3 copies)

- Receipt on informing the subscriber (2 copies) - if we sign documentsnot with a subscriber
!!! When filling out the agreement, pay attention to paragraph 3 and paragraph 8:

In paragraph 3- everything is affixed, nothing is filled

Paragraph 8- select one of the options:

Put a tick in a cell"A" if the subscriber agreed to the current commercial tariff.

Put a tick in a cell"B" if the subscriber has agreed to the Trial tariff only. The promotion period is from the moment of signing the documents to last date next month.

Step 8 "Completing the installation and contact with the subscriber"

The technician removes debris left on the stairwell after installation and completion of work.

Name-Patronymic of the subscriber>,On behalf of the MGTS Company, I would like to thank you for choosing our services. We look forward to further cooperation!All the best to you, have a good day!

1. 
   INSTALLER INSTRUCTIONSpon

1. 
   The list of necessary equipment / consumables required to perform work on connecting the subscriber to GPON services.

1. 
   Known-good test equipment:

• 
  Test Notebook / Netbook - to check the operability of the Internet access service, as well as to configure the ONT;
• 
  Test router, in case the ONT does not have a built-in router;
• 
  Test STB;
• 
  Mounter's tube (MT);
• 
  Optical power meter (OOM), which has a certificate of verification;
• 
  Test cords: copper patch cords RJ-45 and RJ-11, serviceable optical patch cords with a length of at least 25 m;
• 
  Detector of hidden electrical wiring;
• 
  tone generator;
• 
  Bipolar voltage indicator;
• 
  Circuit breaker with a protocol for loading its parameters;

1. 
   Mounting tool:

• 
  Tool (crimper) required for crimping copper cables 8P, 6P;
• 
  Optical fiber connector (from among those used in OJSC MGTS);
• 
  Goggles;
• 
  Lantern;
• 
  Building level;
• 
  WOK collection box;
• 
  Screwdriver-indicator;
• 
  Thread scissors (Kevlar);
• 
  Tweezers;
• 
  Roulette;
• 
  Stripper for removing module shells 0.9-3.00 mm;
• 
  Stripper to remove buffer 250 µm;
• 
  Knife universal;
• 
  Wall punching tools and accessories (drill set, dust collector, etc.);
• 
  Fiber wiping and cleaning kit, optical connectors (lint-free wipes, alcohol dispenser);
• 
  Cable insulation cleaner
• 
  Hammer/Male;
• 
  Putty knife.

1. 
   Consumables:

• 
  Cable - channels of the corresponding section
• 
  Alabaster
• 
  Jumpers, with a cross section of at least 1.5 mm2
• 
  Shoe covers disposable
• 
  Dielectric rubber gloves
• 
  Connectors/Jack RJ-11
• 
  Connectors/Jack RJ-45
• 
  UTPcat cables. five
• 
  ONT(Optical Router)
• 
  Insulating tape (15x20)
• 
  Self-tapping screw (3.5x40)
• 
  Plastic dowel (6x30)
• 
  Drop cable
• 
  Sleeve sleeve / Splice for cold welding
• 
  Wire ShTPL 4x0.12
• 
  Garbage bags 30l (pack. 50pcs)
• 
  Isopropanol (technical alcohol)
• 
  Lint-free wipes
• 
  Electric extension cord 10 m.
• 
  Sandpaper (sanding) waterproof 230x280mm;

1. 
   Required documents:

• 
  Identification document allowing to carry out work on behalf of the Operator;
• 
  Application for connection of telephone services (hereinafter referred to as the "Application");
• 
  Work order for connection/switching specified in the Application;
• 
  Form of the Contract/agreement signed with the Subscriber;
• 
  Form of the Act of completed work;
• 
  "Procedure for the provision of Internet access services" (Appendix No. 5 to the Agreement with the Subscriber) in the event that the subscriber orders broadband Internet access services using GPON technology or re-executes a previously concluded agreement on the provision of Internet access services using ADSL technology.
• 
  A copy of the power of attorney of the established form from MGTS OJSC (for the purpose of concluding, amending and terminating contracts for the provision of communication services, additional agreements to contracts for the provision of communication services with individuals, including for signing acts of work performed, acts of acceptance and transfer of equipment and equipment return certificates, certificate of an employee of the Agent's organization).

1. 
   Functions and responsibilities of a technical specialist when switching / connecting services

• 
  The technician must have the skills to work with fiber optic communication lines and have professional training to perform work in electrical installations, corresponding to the nature of the work.
• 
  When working at the linear communication facilities of OJSC MGTS, the Technical Specialist is obliged to comply with the rules for health and safety.
• 
  The technician must know:

• 
  The technical specialist must know and communicate to the client information about the existing tariffs for the installed service.
• 
  The technician must carry up-to-date promotional material with him.
• 
  The technical specialist must know and, at the request of the client, bring to him information about ongoing promotions.
• 
  The technical specialist receives a work order for the connection of the service(s), a work permit for work in electrical installations (when connecting an electrical outlet to a storey electrical panel) and a package of documents from the responsible person of the Agent.
• 
  On the day of departure before the visit to the subscriber and no later than 1 hour before the start of the Time Slot, the Technician makes a control call to the subscriber to inform the Subscriber about the visit. If the client is not available by phone, the Technical Specialist is obliged to visit the client in accordance with the terms of the Application. If the Subscriber is not at home at the appointed time slot or is not ready to receive the Agent's employee at the appointed Time slot, the Technician immediately reports this information to the responsible Dispatcher of the Operator by contact phone.
• 
  Before leaving, the Technician makes a control call to the subscriber to confirm the installation work and agree on the installation time. In case of unavailability of the client or his unavailability, the Technical Specialist reports this information to the responsible person of the Agent.
• 
  The technician is responsible for neat appearance and overshoes.
• 
  The technical specialist is responsible for the timely arrival to the client, in accordance with the work order, for the quality of the assembly and installation work on connecting the service and for the correctness of filling out the reporting documents following the results of the departure.
• 
  The technical specialist connects and configures the equipment necessary to provide the client with the services ordered by him; activates services; checks the quality of the services provided; demonstrates the provided services to the subscriber; provides information about the reference and information services of OJSC MGTS, about the competence of these services and methods for submitting applications.
• 
  The technician is prohibited from accepting funds from customers.
• 
  The technical specialist, together with the Client, when connecting the service(s), fills in and signs the documents. Each of the documents is filled in in 2 copies (one copy of each of the documents remains with the client, the second copy is transferred to the responsible person of the Agent no later than the working day following the day the application is completed. The technical specialist is responsible for the correctness of filling in the set of documents, compliance with the tariffs specified in it plans current and valid at the time of signing.
• 
  When installing a circuit breaker in the floor switchboard and connecting the power cable, it is carried out by a team of installers consisting of 2 people, with the 3rd electrical safety group.
• 
  When working with laser radiation sources, the Technician must comply with the laser safety requirements POT RO-45-009-2003 (section 10).
• 
  When working with a miniature source of laser radiation (hazard class 3A), as well as with a drop cable (patch cord) disconnected from the ONT, which is under radiation, direct visual observation of the radiation is prohibited (directly direct the beam into the eyes) as with the use of personal protective equipment , and without them.
• 
  All installation work must be carried out carefully, in compliance with the requirements of labor protection and safety.

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